I had my first expierence with the new boarding system over the Thanksgiving Day holiday. I have to say as a person who chooses to fly S.W. before the other airlines I didn't much care for the new system. My husband flies on your airline about once a week for business, so he atomatically was in the A group. A16 to be exact, but since I only fly when we vacation I was in the B group. Now we are adults and I realize he can just save me a seat, which he did, but what about families that fly with many people? Are we asking that they all stand in different locations??? There seems to be something not quite right about it. Maybe there needs to be a on online checking system that would allow a group of people traveling together to at least be able to board together??? Just a suggestion.
I also am not in favor of families boarding after the A group. My husband and I don't have children, but what I just experienced on our flight recently wasn't enjoyable. In the past families would board first and they did usually chose the seats up front. It aloud the rest of us to decide if we wanted to seat next to someone who would probably have a crying child. Instead, there was a dad, mom who was holding a baby, and a 3 year old behind us. The 3 year old kicked my seat the entire 2 hour flight because he can't reach the floor, and a baby who cried most of the way. Now I realize neither of these things were not being done to purposefully irrate but, with the old system I could have and would have choosen to sit a few rows away. Now families have to find spots where they can.
I do think some change is good, but it seems all that was good has gone and so many loyal customers are rethinking the airline they will fly. It seems you have forgotten why your loyal customers have always choosen to fly with S.W. and we are rethinking our choices. I know I am.
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