I work at the RDU airport in North Carolina; I can vouch for all the many Southwest employees that work there; each and every one do all within their power to make each customer's trip very successful. I am thrilled each time I get to travel on SWA to see family or vacation somewhere. I've also flown when there were 'weather' issues; I'd rather arrive safe than not at all; sometimes the airport has last word on what planes come and go, not the airlines.
Sorry you had a tough time getting your daughter home, sir, but, well, this morning at 9:45AM, we had a USO-HST planeside memorial service for a young Army soldier that passed away. The NC National Guard removed his body from the hearse onto to underbelly of the SWA plane. Southwest went out of their way to see that our memorial service went off to perfection. I shall always respect our military, especially when I can honor their last flight here on Earth, their last time the family can spend with their soldier.
Sincerely,
Kathi C.
USO-RDU, Honors Support Team
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