02-16-2010
02:28 AM
People who think you staff enforced this policy correctly are wrong and I dont blame them because you SOUTHWEST have done nothing to tell them that he could lower the arm rest which is all you ask and the ladies seated next to him said everything was fine. Your people acted very poorly just admit it. All of your apologies are non apologies and are worth nothing. I will be avoiding your airline from here on out.
... View more
