LoL.
You have two blog posts with more comments than all your other posts combined...
And still have FAILED to address the actual issue.
One side cheering "Boot the fatties!" and the other side saying "What are the rules, why are they arbitrary, why is staff so rude/uncaring in communicating and why are the current rules so unevenly enforced?"
And the only camp happy is the one that really didn't have a horse in this race.
The longer the root is not addressed, the more you will sear into peoples minds that if they fly SWA, they have a chance to get pulled off a booked flight with nary a polite word in sight. And then lies as to why.
And even after all this, SWA is STILL unable to articulate WHY this happened the way it did.
Was it the pilot? Ground crew? Who does actually get to decide? How does this work?
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