I tell you a problem with not having assigned seating.... I like it if it actually worked but in my case it never does. For some reason John Burton is a common AMERICAN!!!! name that either terrorists or someone with bad intentions on an airflight uses. Yea!! for me, now instead of me being able to log in 24 hours ahead of departure and getting that A pass I have to now get up extra early head down to the wonderful airport and wait in the ridiculously long line to show that I am indeed just regular ol' John B.
Oh and what does southwest say about all this. customer service says "Sorry there is nothing I can do, I don't know why this happens."
They also say after you have been waiting in line for an hour at the airport and you get to the always pleasant counter person and I tell her "You need to verify I am who I am" she then tells you. "you're doing it wrong you don't have to wait in line" I say "I wish that were true" She then gets frustrated and then has to do work, wierd they pay her to do this?
All-in-all I like southwest but sense they can not fix or do not care to fix my certain situation because my name is too common I will more than likely choose another airline next time.
DING! you are now free to get frustrated, wait in long lines and get pour customer service.
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