I posted earlier that I would withhold judgment on this program until we finished our trip (wife, 4 year-old, lap baby, and myself). The trip is over, and I do not like this program. It seems clear to me this policy is a way to segregate families to the back of the plane. When we preboarded in the past, we sat up front by the bulkhead. This prevented another passenger's seat from being kicked or otherwise disturbed by the preschooler. Try as we might, we cannot always prevent this from happening over five hours of flight time, so on this trip SWA had multiple unhappy passengers: Us, and those who had to sit in front of our 4 year-old.
Good luck with your family-segregation-ghetto policy, Southwest. We will not fly this airline again.
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My family and I are flying Southwest departing SMF on October 2nd, the first day of 'no young children preboarding'. We will be flying with an infant and a four year-old. I have flown Southwest for years and have been a fan. If I had known about this impending decision, we would not have chosen Southwest. I will reserve judgment until we see how the trip goes. However, we passed over good deals from other airlines because I like Southwest. We will probably choose an airline that allows our family to preboard in the future.
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