I have been flying Southwest for most of the past thirty-five years. Junes Spirit sumed up what has made Southwest the best and most profitable air line, they take care of their customers. Going to assigned seating would be a mistake and I feel slow down the boarding process. Have you thought about what SW would gain? The last 6 flights I have been on were all full so why change for the few who refuse to fly Southwest because there is no assigned seating? Someone above mentioned that restricting carry on luggage would do more to speed things up, and I agree. There are always young familys along with frail men and women that have trouble lifting and placing their bags in the carry on racks.
There needs to be more attention paid to those waiting at the gate. Some airports have seats in the group boarding area and some do not. It would be nice to be consistant. People also have a tendency to "mark their spot" by putting luggage down then finding a seat somewhere else. I thought this was not allowed by TSA. If they want to be first in line they can stand like I do. Thanks for listening
... View more
