There were a lot of different ways to handle this situation. On an airplane like Southwest's there's very little harm she's going to flash anyone and were that really the main concern simply asking her politely to cover her lap with a blanket would've been more appropriate that taking her off the plane and humiliating her.
I am another customer you've lost over this. The absolute lack of appropriate treatment on the part of your CSR and the juvenille way you're trying to vindicate your company makes me sincerely hope that the government stops propping airlines with poor customer service and you can go under like you should.
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