I am thrilled that you still have open seating and am sure that the new procedure will work with precision. There is no reason why families should have boarded first, children traveling alone and handicapped have a reason for boarding first.
My concerns are for a company in Phoenix called BoardFirst. It is my understanding that you have a law suit against them, for which I agree with entirely. It does not seem fair to me that there is a business that will get Boarding Passes for you. When I apply for my Boarding Pass I must compete with a business that is set up to retrieve passes for many people at the same time. It appears to me, that this business is profiting from the SW web site. Is this fair or does it defeat the purpose of Boarding Passes? For those of us, who claim our own Boarding Passes, as we travel across the country, this appears to give BoardFirst customers a clear advantage to the higher numbered passes.
Is there something that we, as Frequent Flyers of SWA, can do to assist you in this lawsuit. What is to keep other companies in other states from doing the same thing and charging more? In time, will Boarding Passes only become available through companies like BoardFirst? This is of great concern to me, as I see Boarding Passes becoming "BIG BUSINESS".
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