02-16-2010
01:02 AM
I applaud Kevin Smith for his actions. The people he sat by did not complain and he did not qualify for their two seat rule. His seat belt buckled and his arm rests went down and HE DID NOT protrude into the other seats. Its great they have a policy but it needs to be enforced correctly and consistently. Like an earlier commentor said deal with this before boarding, not to be wird but amusement parks have seats for certain rides at the beginning of the line to see if people can be accomadated on them. Why can't Southwest have a special room out of public eye with a row of seats to personally check to see if the said person needs two seats to fly. Personally I am not overweight, but most of America is bottom line cater to your customers and don't try to keep twisting the truth. Bravo Kevin I only hope other airlines will not make this mistake as personally I think Suthwest has ruined themselves.
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