Southwest Airlines Community

Hey Jeff, see my comments above yours. If it's any consolation, I have 110 credits inn 2007, earned a companion pass and am supposed to be in the "A" list. Yet, I've been assigned from as low as A21 to a high of B46. 3 weeks ago, I checked my wife in without a rapid reward number and she got a boarding pass ahead of me. She hasn't flown Southwest in over 2 years!!! I finally reached a Southwest customer service agent who was honest that the new process is not working for my account and he'd have to forward it on for further research. In the mean time, I'll have to stand by at the computer to check-in right when the 24 hour window opens...along with the other 100+ traverlers on the flight. I'm looking forward to using up my last reservation in a few weeks. I've spoken with United and they have agreed to upgrade me to their higher tier status given the 10 reservations I just booked with them. Sorrry SWA... ... View more

The execution of this new process is ridiculous! I'm supposed to be in the "A" list and yet, my boarding passes have ranged from A20 to B46. I flew the Tuesday before Thanksgiving and checked in 2 hours after the 24-hour window opened up and received B24. I called customer service and was assured that it was the best possible boarding pass given my status. The following day, I waited in line for the flight and watched as 30 college students boarded the flight ahead of me. So much for this "A" list. I've been on the phone with 5 customer service agents and no one seems to have an explanation. The fact is, the later I check in, the later my boarding pass. With over 100 credits in 2007, there is no way I should be getting B46 for any flight. The computer system assigning boarding passes is not working and this supposed "A" list is a sham. I've been a loyal Southwest customer for years. With the exception of 2005, in which I took a break from traveling, I've earned a companion pass every year since 1999. As with others, unless Southwess fixes this problem, I will probably let me current reservations run out and switch carriers. Too bad, the friendly pilots and flight attendants should not have to pay for some ill-conceived business decision by the corporate office. ... View more