I know of one woman who will never doubt the seatbelt sign again. Many years ago before SWA came to ORF I was flying USscareways from ORF to CLT on a 737. About halfway into the flight the seatbelt light was turned on due to thunderstorms along our route. This line of storms stretched up and down the entire east coast. Because of this the flight had to fly through the line of storms. The pilot tried to find the smoothest way through but the turbulence was quite bad. A woman two rows ahead of me just could not find it possible to stay in her seat and got up and opened the overhead storage bin and then the aircraft hit a downdraft and fell rapidly. This lady was now in the air pinned to the ceiling with the contents of the overhead bin, once the pilot recover the aircraft the lady and her belongings crashed to the floor! Of course she was attended to but she was seriously injured and it required the pilot to declare an emergency so rescue equipment was ready to receive the injured woman. So to all my fellow flyers; if the seat belt light is on stay in your seat buckled up and even if it is not stay buckled up!!
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Keep the open seating! I travel quite often on SWA and have no problems with the open seating. In my experiences on SWA the open seating policy does seem to help make the aircraft turn around faster. I have seen two flights arrive at the same time, a SWA flight and some other airline and pull into adjacent gates. The SWA flight boarded and departed while the other airline was still sitting at the gate boarding passengers. I have heard in the airline business if the plane is not in the air it is not making money! Keep up the good work SWA!!
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