Firstly, Airlines need to make seats larger. I get that you need to make money, but have you seen ANY of the studies and reports that most Americans are overweight? I am a considered a normal size American (by todays standards), but I barely fit in ANY airline seat, regardless of carrier. I can put the armrests down, but the last year or so, I typically need a seatbelt extender. My size and/or weight hasn't changed at all in the last ten years, but the seats and/or seatbelts seem to be getting smaller. Why is that? Perhaps you should take some of that bailout money, and make the seating a bit more comfortable for TODAY's average sized Americans instead of giving your Executives pay raises for doing sh***y jobs.
More to the point, Kevin Smith WAS able to easily put his armrests down, and buckle up (without an extender), and didn't 'flow' into the adjoining seats. How is this violating your policies? A public apology from the pilot to Kevin is needed. In my opinion, the pilot was not adhering to your policies.
I have been flying regularly on Southwest Airlines, but no more. Congratulations, you've lost another customer for life.
PS: Start kicking mothers with annoying/crying kids off the plane first.
-Trystian
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