You can get bad service on either airline. Having flown the "original" Frontier years ago - it left a legacy even though it was never considered a legacy carrier. I've had horrible service on the new Frontier (out of Memphis-Denver-Memphis - which it dumped in a very short time) and I've had horrible service with Southwest (right out of Love Field with a gate agent at Gate 3 that literally the token bitch of the entire airline and I gave her the best challenge of her career - I hope a house has fallen on her by now). Yet - in overall customer service, Southwest has "something" that the others don't. I hope they don't lose that. What surprises me over this latest adventure is that to me it goes in contrast to the "Herb Days". I'd personally think the airline would be better off driving the "newest-Frontier" out of business (owned by Republic or anyone else) and United right along with it (Lord knows, Denver is United's last hold out). Southwest has lost it's Herb-edge. Yes, times do change but you don't take the eggs out of the recipe just because you want to be the CEO.
... View more
For those loyal Southwest fans - including myself - in the Memphis Metroplex that drive two hours to the west (to fly Southwest from Little Rock) or three hours to the east (to fly from Nashville), y'all need to know that we haven't given up that you will someday fly here and bust up the monopoly that squelches our want and need to not only save - but have reliable air service when we fly. Luck favors the persistent!
... View more
