I see both sides of the issue, but ultimately understand Southwest was wrong.
While it is good to empower employees to make decisions, someone that is reasonable and more qualified to over rule a decision (a supervisor) should be present when a dispute would most likely arise (i.e. this dress code case). When the dispute came up, the employee should have advised the supervisor and let the supervisor address the issue. This is a management decision, and we all know that managers go through training for typical situations, so they can resolve any potential problem with as little disturbance.
If a supervisor made the decision, the supervisor would be reprimanded by the company. The company would be in litigation with the supervisior if the supervisor was adhering to the corporate guidelines.
If the company did not support the employee or supervisor's decision, they should appologize immediately and attempt to reach a compromise settlement (compensation); again, this needs to be done immediately.
Your company (Southwest) waited over two months (from my understanding, the incident occurred in Juyly). Shame on you!
Shame on you for your employee to mention this to this young attractive lady (Jealously). When viewing this lady's outfit, she is covered up to her neckline. Her skirt is as long as your crews own shorts. The skirt is not a mini skirt.
Shame on you for your delay in handling the situation. It was unprofessional and had no immediate concern to your excutives, which work for the shareholders, whom are the employees. Ultimately, it is poor management!
Next time the excutives (anyone in management) obtains a bonus, please donate to the shareholders and ground floor workers, as you do not deserve a bonus for poor management for this situation and many other situations that I have been through.
I will do my best to fly another airline, like Virgin America.
Lastly, shame on Dr. Phil. Although I hate litigation on all levels, litigation is necessary. There are boneheads in management that end up hiring boneheads and training boneheads; therefore, you need to litigate for a company to get rid of boneheads. A company will not learn unless they pay for their mistake(s)! When you are wronged, you need to sometimes litigate to change a company's attitude or "guideline." Again, it took took two months for an appology. This young lady has made change, but it took a lot of time, effort, energy, stress, humilation, and criticism from closed minded people.
These people that criticized this young lady see people on the beach with far less. They watch family shows and soaps with far less clothing. These people are hypocrits, and all hypocrits should never be heard.
I will attempt to fly Virgin America... Thanks Dr. Phil !
Jason from Riverside, CA
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