Southwest has extremely poor customer service. They're employees are so unprofessional and dim-witted, that I refuse to give my business to them in the future. I was suppose to receive a voucher back In August 2009. I called them every month to inquire about why they hadn't send it to me. They FINALLY send it to me a week before it's expiration, in July 2010.
I called to complaint but that's been of no good. Instead of issuing a new voucher for a whole yr (as it was suppose to be initially), they issued it for 4 months. Their manager, Matt Hoozinger, is an unintelligent, unprofessional. I refuse to give my business to a service this unprofessional and dishonest.
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