You say the policy is for customer comfort and safety. It seems to me that Mr. Smith fit safely in his seat, was able to pull down both arm rests, and was able to fit the safety belt. What is going to be next with you? Having a scale prior to entering the aircraft and making sure you are under a certain weight before you enter?
What about extremely tall people? They take up a lot of leg room and make it difficult for me to get past them? Are you not going to let them fly? What about families with small children and those children sit on parents laps? I have ridden such a flight and let me tell you, I'd rather sit next to Mr. Smith than that child elbowing me, leaning on me, and taking up more than their allotted one seat.
SW, your actions are very disgraceful and it would be wise to teach employees about customer service and respect.
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