As much as I can get frustrated when I have an annoyance while aboard a plane, I I may not be quite as harsh going forward. My opinion has changed after seeing the episode where a "woman of size" was notified of Southwest's size policy.
This woman explains (in the moment) how she was feeling humiliated, to the point of tears, not only because the of the messaging (clearly a difficult one to receive and to give), but that it was being addressed publicly and not in the fastest of manners.
I truly sympathize with both individuals in this situation and would recommend that Southwest reconsider "HOW" they ensure this type of a policy is easily known prior to booking and also have a much more sympathetic approach to how they address the situations when in person. I understand that in this environment/business, everyone is stretched thin and productivity is critical - but I literally was almost brought to tears just "watching" the episode (and clearly I was neither the one delivering or receiving the message...I sincerely feel sorry for both).
I think that Southwest should reanalize their current method of delivery and opt for a more compassionate method. Next time, make it private.
Definitely a rough part to watch and thus far, is the only instance where I felt truly sorry for what the SW employee was subjected to (by having to enforce the policy...even though understood) and the passenger.
Tough one for sure!
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