Like many who have posted before me, I too have flown both carriers. I was a frequent flyer of Southwest until I discovered Frontier. After my first Frontier flight, I was hooked. Their customer service has never been anything but extraordinary, and the extra touches like the wide leather seats and inflight TV make me feel like I'm traveling business class, even when I'm not. My parents live in Dallas however, and are devotees of Southwest, so when planning our last vacation, we flew Southwest - at their request. We swore never to do it again. The pain of having to time our online check-in to the minute, so we could get the "A" boarding passes was one thing. But the problem continued when we arrived at the airport two and a half hours early for our flight, only to have to wait in line for two of them to check our bags. So much for the "A" boarding passes...
When I heard the news of the pending acquisition, we were all saddened. I'm sure that Southwest is a fine airline, and I know that their employees take great pride in what they do. And overall, they have great customer satisfaction. I suppose I'm looking for a higher lever of customer service. I've always felt like I'm part of a cattle drive when I fly Southwest. I'd hoped that impression would have changed when I flew in June, but it hadn't. Now they'll be melding Frontier into more of the same.
I don't want to sound angry or bitter, because really, I'm just sad. My family and I are loyal Frontier customers, and we wont have them much longer. So congratulations Southwest. You're getting a great company and wonderful people. I really hope you're able to keep the customers.
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