03-13-2011
05:00 PM
4 Loves
i have the same situation as the rest of the people that have left comments and it is THANKS FOR SCREWING ME. I travel every week and it is obvious that southwest believes we don't have any choices but you are wrong. your fares have lost their competitive edge. i have found better fares with better programs. i hope the reduction in passengers gives you a clue to how bad you have missed the mark with these changes.
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