02-16-2010
02:39 AM
The notion that a passenger has bought access to an entire seat, rather than passage on the plane, only holds up if it's enforced consistently. Fat people, tall people, reclining people, rude people, people that over pack, all encroach on this supposedly rented space. On a recent flight, a tall thin woman with a very large book elbowed me constantly from Boston to San Francisco, yet I don't see SWA standing up for my comfort in such a situation. The public shaming of fat people just seems like the easiest target, if SWA was that concerned with it's passengers comfort and safety, they could have installed larger seats in the last 25 years. There needs to be a clear objective policy or none at all, and I for one will avoid SWA until that happens.
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