I've been a loyal Southwest customer for years, even though I live within five miles of O'Hare, but with your new Rapid Rewards Progam changes it sure looks like I'll be heading back to United!
Face it YOU BLEW IT!
Just a suggestion...when Coca Cola blew it with "New Coke" they wisely went back to their old recepie...a lesson Southwest better learn from.
What a way to kick customers in the rear!
(So much for me "singing the praises of Southwest any longer...just another "american" airline!)
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Darrell Royal...who needs a Longhorn Coach for advice?
Listen to Mark Twain..."IF IT AIN'T BROKE DON'T FIX IT!"
I am a FREQUENT business and pleasure traveler, who lives VERY close to O'Hare ("United Land" where I WAS a 1K flyer) and now prefers to go accross town to MIDWAY and fly SOUTHWEST, where one of the main features (and TRUE rewards) is the boarding procedure.
I get everywhere on time, including the gates and am REWARDED by letting all those "mommies and daddies with screaming kids" get on first..THEN I CAN PICK MY OWN SEAT AS FAR AWAY FROM THEM AS POSSIBLE, AND NOT GET "ASSIGNED" NEAR TO THEM!!!
There was nothing more frustrating than (as a UA 1K) getting into my "assigined premium seat" and having some screaming kid "assigned" right behind or next to me!
Just listen to Bill Cosby's routine about "Jeffery" and you'll know my frustration!
I raised my children and didn't "inflict them" on others but some folks just are not as considerate, so the current SOUTHWEST boarding procedure mitigates that problem...DO NOT CHANGE THE OPEN BOARDING!
DON'T CHANGE A WINNER!
(and to heck with Darrell Royal and Longhorn football...GO U NORTHWESTERN!)
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