I have been a Southwest fan, since my first flight in the 70's in the days of the "Love Airlines"....when all passengers received the pin with the heart...and of course the Mini skirts!!!! Originally, as I recall my flights were from Love field to either Brownsville or Houston. Over the years I always used SWA when ever possible both for business and pleasure. In all those years, I have never had anything but excellent service, help and special consideration when necessary. At one point my daughter was diagnosed with Meningitis while we were in San Antonio for her brothers Air Force Basic graduation...we were delayed by hospitalization, problems with recovery etc. Even though we had the special tickets..you people worked with us on rescheduling, help through the airports as well as assistance and special consideration on the flights!! Even though we had readily agreed to extra charges for the changes, we never received them after you became aware of the reasons. Thank you again...congratulations on your further expansion. An Interesting situation s developing in our family...our daughter now 20 is seriously considering a career with SWA, beginning as a stewardess and then moving a position to take advantage of her business degree.
Thank you again...We support you 100%
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