I can understand the reason you gave (a little bit) but I am not happy as a first time customer to find that I cannot book my vacation because I prefer to go with a company that I hear so much about, yet their planning department cannot even take off the months that have even passed and are no longer available nor needed to me nor anyone else, let alone put up a schedule that can be available to me.
Now that is disturbing! I've read your policies about my rights and what I am responsible for, and I am eager to ask, Arent YOU (SWA) all responsible for taking down any months that are past to put up new months on the rise? You know some people (like myself) have families to plan trips for, some people (like myself) would like to go with an airline who are advertised more than any other airline available, last but not least when I call to make reservations for a vacation that is 5 months in advanced and not a year, I should be able to book and know how much I am paying to go on my (family) vacation. I should not have to call/nor go to an airline site to find what I 'm looking for with an airline I haven't heard about for a trip LESS than 6mos AHEAD.
I thank God I am not working in your planning department because there would be some change in that department, It'll probably be a new dept when I finished with it. DING! I am not bashing, but there are some things that you as an airline carrier should be aware of and if it takes me a 26 year old married mother of 3 to tell you I will. I love to see/hear your commercials. I says to myself "I can't wait til I move up out of the country" and soon as I am ready to plan and eager to go, I have to wait till the ariline get ready to put up a schedule to go back to my travel agent to book. That's not exciting! It makes me want to say the hell with either the trip or booking with you. I am not the only person who fells that way and I also know that enough people just haven't come forth to say anything. They probably just gave their money to another airline and said forget (SWA). Well I won't! I'm going to give you the facts whether you like it or not, and /or whether you hear me or not, and take it from there. DING!!!! I hope you get better in that planning/ scheduling Dept.
Good luck SWA,
Wennetta Feagin
wfeagin@bccc.edu
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