Your experience is a mirror of mine. Bad weather goes a long way to showing the deficiencies of Southwest. Flying this airline is kind of like driving a car without insurance. If something goes wrong, you are left entirely on your own and you will absolutely hear the word "Nothing," over and over again. "Nothing," appears to be the amount Southwest has invested in training its employees in basic communication skills. And "Nothing" is what Southwest will do for you if you find yourself stranded, no matter how loyal you've been to the airline.
The motto of the airline should be: LOYALTY: YOURS TO GIVE, OURS TO ABUSE.
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