02-16-2010
02:24 AM
I'm plagiarizing the comment but it's only to perfectly echo the sentiment:
"As an customer of Southwest and a 'larger' (fat) person, I can honestly say what little dignity I have left (once you factor in being a fat guy), is worth much more than $100 voucher, or buying two tickets out of fear of being booted.
While this may be a 25 year old policy, clearly its enforcement is capricious and Southwests' attempt to downplay this to ensure that fat folks won't cause trouble in the future is such a CYA move that its just insulting.
You've lost me as a customer, not because you've got rude employees but because of the 'It's not our fault it's his' PR attempt. Transparent and insulting."
Count me in with this guy!
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