I too am a concerned employee. When the announcement was first made, I naturally was concerned about my future with regards to quality of life, pay, and upgrade time. After reading this blog, I'm more concerned about the culture of Southwest being flushed down the drain. It seems that management has failed to consider the effects of marginalizing their front line employees. I sure hope someone in management is paying attention to this because if we lose the goodwill of the internal customer, the external customer's will soon follow. The only thing that keeps the public coming back is a cheap ticket, efficient operations, and our hospitality. To sacrifice this winning formula for codeshare revenue seems foolish. I may not know how to run an airline but I believe there are plenty examples on how not to. Let's not head down that road.
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