I believe the saying goes "If it ain't broke, don't fix it."
My spouse's Rapid Rewards Awards have been devalued. I should have booked in August with a "Legacy" carrier. The fare Southwest wants me to pay into an alternate airport is double what I could've paid to fly directly into my chosen destination. I chose to wait and use those hard-earned RR Awards. Granted-I was never guaranteed usage of these awards (shame on me for becomming accustomed to traditional SWA practices). Now I will most likely pay the double fare, only on another carrier so I don't have to fly into an alternate airport.
I haved always LUVed Southwest (once lived in Dallas). The crews, both on the ground and in the air are typically awesome! The next few days/weeks, I would guess these crews (not "Decision Makers") will be taking the brunt of passenger questions/comments concerning the recent changes. Good luck to these poor souls! HAHA!
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