Nope! I won't be flying Southwest anymore. And this saddens me greatly!
I have to repeat what a previous person wrote: Here's a problem with your whole story: If the captain didn't single Smith out for removal, how is it that Smith knew the captain's name? The flight attendant, who refused to give her OWN last name (according to Smith) was telling Smith a lie to back up the "quick judgment call" you mention? This makes no sense. How stupid do you think we are? He was already seated! And the people around him told the attendant that they were comfortable! Do you dispute this?
I DO LOVE SOUTHWEST. This is why it saddens me to look elsewhere when we fly. And look elsewhere we will. It is fine that the head of PR issues an "apology," but where is the Captain in all this mess he created? Where is his apology? I can only guess that he is standing by this discriminatory decision. In his mind, his only mistake is that he selected a "famous" person to insult and embarrass. Were this I or any other person, we likely would have been dragged from the plane and told by management to lose weight.
Thanks, Kevin! I am sorry you had to endure this insulting behavior by Southwest staff.
BTW, JetBlue flies most everywhere Southwest does from BWI near DC.
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