As a reservations agent at AirTran I can definitely attest to this. I am sure there are some elements that are different (we use SkySpeed, etc.). I think its great that we are the first contact that people have with the company and we are able to give them a good impression. I especially feel that I've done a job well done they tell me how kind I was or how everyone has been so courteous along the way. I've worked in different departments in reservations (A+ Rewards, Corporate, Government, Groups & Events, General Reservations, Cancelled Flights, etc.). Although the customers' needs from different departments differ, the quality of customer service that is delivered should always be the consistent. I know that Southwest is very customer driven as well and I only hope that I can continue to give wonderful customer service under the Southwest name after the aquisition. I would really be honored.
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