SW informed Mr. smith he could not take the flight because he was too large to fit into the seat - why is that "offensive", "rude" , "poor service", "unfair" etc ?. It's not SW fault he did not fit into the seat - they are simply being responsible. People in the US have lost sight of what is acceptable body weight and fool themselves that it is ok to weigh 300 lbs and to expect others to feel comfortable having their bodies pressing against them for hours at a time.
For all of you people - IT IS NOT OK, WE DONT SAY ANYTHING BECAUSE WE ARE UNCOMFORTABLE AND DONT WANT TO HURT YOUR FEELINGS.
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