02-15-2010
05:23 PM
This is the worst apology I have ever read. Way to alienate people, Southwest. Either it was a mistake to remove him from the flight, or it wasn't. If it wasn't a mistake - Don't apologize. Just say that it was according to your policy. If it was a mistake- there is no need to talk about your policy for oversized people.
I don't like you any more, Southwest.
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02-15-2010
05:23 PM
This is the worst apology I have ever read. Way to alienate people, Southwest. Either it was a mistake to remove him from the flight, or it wasn't. If it wasn't a mistake - Don't apologize. Just say that it was according to your policy. If it was a mistake- there is no need to talk about your policy for oversized people.
I don't like you any more, Southwest.
... View more
