This is absolutely atrocious! My flight from Portland to Phoenix was cancelled this morning after we sat on the plane for almost an hour while technicians "inspected" a hydraulic leak. At least 75% of the flight was supposed to connect in Phoenix to other destinations. The rest of the Phoenix bound passengers were told by YOUR gate agent that we might as well go home and call the 800 number because we weren't getting out of Portland today. So after taking a 90 minute train and bus ride home to get in front of my computer, I've spent almost 3 hours waiting to talk to your "customer service" about rescheduling. I would have expected more from this airline. I've flown Southwest for years with no problems. But what I've experienced today makes me seriously reconsider ever flying this airline again. I'm so utterly disgusted with this airline right now I have no more words.
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