07-23-2016
03:26 AM
07-23-2016
03:26 AM
My name is Brett I am a A list member. You should worry more aout the problem at hand rather than some stupid video on how your company dropped the ball on this one. Who ever runs you IT network should be fired. I was flying from PDX to LAX on #2275. I had been working all day and did not recieve any delay information. I got to the airport and was notified that the plane would be delayed. It happens. I asked the lady when I go to the gate what the status of the plane was. She said it was now on time. At the boarding time a lady came over to the gate and said they had a pilot, but were looking for the co-pilot. 20 minutes later she said the flight was canceled. This was the last flight out of Portland and I had an important meeting the next day I could not afford to miss. If I was notified my flight may be canceled i would have had the time to book on another airline. I ended up canceling my flight and paying $400 more to fly Alaska. This was the second time my flight was canceld in a 6 month period. I have been flying with Southwest for 7 years and my company spends tens of thousands of dollars a year to fly me all over the country. I just wanted to let you know I will be looking elsewhere for my flights and give the other companies my business. I know I am not the first and will not be the last. Brett
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