Thank you SWA for the YEARS of great service. I am a regular flyer and your service is always great. Stuff happens! We live in an instant, automated world and when glitches occur we need to remember that includes anything electronic so I am sure communication was going to be difficult. (How many of us have Wi-Fi that works at home and our places of business 100% of the time?) I too was in Dallas Love needing to get to my next destination when the big crash occurred, but I regrouped and made a new plan. SWA is always willing to give you a refund for flights not used...no questions asked...just use your confirmation number next time or ask or the funds. Personally, i know you guys will come back strong and I look forward to seeing you guys next week!
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