I flew from Columbus to Midway on Thursday July 21. I was lucky I thought; the plane was on time and we left on time. Unfortunately I got to Midway and only 5 or 6 bags came up the carousel none were mine. I asked for help and all I got was no we don't have it here. So I had to stand in a line two blocks long to file an incident report. You would have thought SWA would put on extra staff to service the baggasge service office, no only two people working the desk to make these reports. Then I'm told we will contact you by tomorrow evening to deliver your bag. Well here it is four days later an the status online is still "open". Yet nobody is addressing the hundreds if not thousands of bags that are sitting waiting to be identified. Terrible! My next two business flights in the coming two weeks have been booked on American and United. SWA has taken a big downfall in my confidence with them.
... View more