The aftermath: not sure any airline could have been prepared for what happened last week but a few thoughts: - the loyalty you built up with so many folks for so many years went out the window in a flash. hind sight IS 20/20 but the impression that the SWA leadership would spare NO cost (even buying tickets on other airlines) to attempt to accomodate stranded passengers will prove very costly (you should have made the effort). - the timing of the extended $69 fare sale was just incredible, just incredible well timed - suggestion: reach OUT and let folks vent!! - the front line folks were all great and did the best they could
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