Our family is seeking reimbursement for expenses we incurred 21-23 July 2016 due to the SWA computer issues which delayed our travel two additional days. On July 21, 2016, our flight from MSP to LAX was canceled and the soonest available flight through SWA was two days later. The SWA agent at the MSP airport and the SWA Customer Service phone operator told us to contact Customer Relations in order to address the expenses we would incur. They also said to submit any expenses incurred and SWA would be addressing the issue soon. On July 26, 2016 we called Customer Relations and they told us SWA would be addressing the delay issue soon and they would be sending an email but they could not address the reimbursment issue at this time. Until this incident, SWA has provided us with great service and we hope that they will stand by their word and good reputation and reimburse us and anyone else who incurred expenses due to this delay.
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