UPDATE. After many calls to Southwest, both my claims have been honored in full. Southwest did the right thing, although it took longer than expected, but the bottom line is, I am satisfied with the outcome.
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I am looking for a resolution to a couple of claim #'s I have filed with Southwest over 90 days ago. I filed the appropriate documentation, have sent an email follow-up, but have heard nothing from Southwest. There are only 2 pieces of documentation to review for the claims. It involves over $800 in tickets. This is unacceptable customer service.
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