It's truly sad that no one from Southwest has commented on why their practuces are this way. I travel alot. I love flying Southwest but unfortunately I do change flights quite a bit and don't remember to always keep confirmation number. Credits should be posted where it's EASY to find on our account. Not us having to go ask for it. It's could almost make you feel like it's a deliberate attempt to hide it but I don't understand it when the rest of your customer service has been so great? Why not make this part of it as easy and great as the rest of our experiences?
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