I want to send a special thank you to the Southwest Airline Team and Captain. I was scheduled to fly from San Jose CA to Burbank on Flight 2803 when I received an unexpected call regarding a family emergency. I was in a panic as I was speaking to the attendants at the check in station. I asked to get my luggage pulled as I wasn't going to by flying and needed to drive home (2 hours away). I was told all luggage was already on the plane, so it would go to Burbank then onto Las Vegas before it returned to San Jose. She said she would have it flagged so it could be pulled and put safe into unclaimed baggage. I was asking for a time frame as another attendant was calling my name over the intercom. I went over to speak with her, to let her know I wouldn't be boarding the flight. I didn't realize the Captain was also standing nearby, they both went aboard the plane but only the attendant returned. She told me the Captain was not going to leave the ground with my luggage on board. This act of kindness sent me into another pool of tears. I was not able to catch the Captiain's name, but his willingness to leave late to ensure my bag was pulled was both very kind and heartwarming. I was able to make it home with my luggage in tow and be with my family. Thank you Captain, your kindness and concern for my family emergency puts a new perspective on the Southwest Airline Heart! I am so very grateful that you were the pilot that day!
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