Southwest Airlines Community

Thanks! I just now did that and determined I have $220 in credit - yay!   But what was the cost of the rep's time, times a million callers like you and me, compared to what it would cost Southwest to just fix the website so we could find it there and not have to call?!   Of course, that potential cost to them is offset by the money they get to keep because people can't figure out how much credit they've got, so it eventually goes to the airline! Ah, now I see their logic!  Yes, I'm jaded. ... View more

Thank you for this information.  I love Southwest, but this feature SUCKS.  It is ridiculously hidden on the website - and now that I've found it, I have to somehow find the confirmation number(s) for the flight or flights I've cancelled. In the past it used to be that Southwest would tell you upfront - based on your Rapid Rewards number, not your confirmation number - the amount of money you had in credit. I really think this is poor customer service. In fact, it surprises me that Southwest, of all airlines, would do this to its customers. Come on, you can do better! ... View more

How do I find out how much credit I have? I THINK I have some but don't remember how much, or when it expires - and I can't find any way to locate that on the website!  Please advise!  Thanks. ... View more