12-20-2017
12:54 PM
Not what I meant, let me clarify as it's on me if I left room out there for confusion. I am A list preferred, my 10 year old was flying with me and I purchased early bird for her. I did the right thing and boarded with her at A52, I was A 17, following the rules. My point was that with all the pre boards it was a very real possibility that we would not be able to sit next to each other, that is a problem when you consider my status and the fact that I paid for early boarding for her. Exit row was a different rant, took a flight to Tampa last night, approx 20 chairs, at least another 20 or 30 companions or walk on preboarders, I had A 16. No chance of exit seat, ended up in the middle of the plane, so much for status. FYI, about 90% of the wheelchair passagners walked off the plane with no assistance. Plane was also delayed 20 minutes as the airline only had two employees to wheel the passangers into the cabin, very unprepared, third employee joined them towards the end. Just want to also note that I do feel for the SW employees, they do an excellent job dealing these types of situations. They are under stress to get these flights turned and could use some help at the gate when large number of preboarders are anticipated.
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12-19-2017
07:26 AM
3 Loves
Like many others have mentioned the problem is open seating is the incentive to game the system. Also a list preferred, going on 20 years with Southwest with over half flying at least 30 plus flights per year, seen it all. Flying with a 10 year old this weekend, did the right thing, I got assigned a 17, paid for early boarding for her, she got a 52. So many pre boarders that the gate agent announced the flight may be delayed. I had to sweat it out hoping that we could sit together, this with my status and the fact I paid for early birding aka following the rules while watching other abusing it. As I walked on the plane I saw the preboarders some of who "reserved" the two adjacent seats next to them for companions. Also, again like others have said, no chance of getting exit seats even it I board before A 20. Southwest needs to fix this, major pain point for the business traveler, use the ADA rules as an excuse but they have to take the incentives out.
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12-01-2016
10:04 AM
This is a great question, just curious as it was asked back in August if any updates can be released?
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12-01-2016
10:00 AM
18 Loves
I have been on flights in which 50-60 people have pre-boarded. Looking at them I would estimate maybe 10-15 needed it. The agents working the flight were joking about the high altitude miracle cure as most of them did not need any assistance getting off the plane. Southwest states that they can't ask questions regarding disabilities but they can make changes to the procedures to discourage the abuse. Like others I am an A List preferred member and it's frustrating to watch this along with some gate agents who do not look at the number positions on each boarding pass allowing for cutting. Perhaps pre boards should be required to sit in the back of the aircraft for starters?
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