I have been having the exact same issue. However, mine has been going on for YEARS! About 5 to be exact. However, once in awhile it will allow me to log in (usually in the middle of the night), but since mid January...absolutely nothing. I try all day every day and I get the same error message. I tried using firefox, ie and chrome. They all give me the same message. I have had my password reset, cleared cookies, made sure ad-blocking is off, did updates...NOTHING WORKS. I've called customer service, I've spoke to the "IT" guys and I've talked to SW online on their fb account. Nothing has been resolved other than a "well you'll have to call in to book or use your points or buy gift cards....." That is not convenient to do. I want to be able to see my points, I want to browse the various options of booking, I want to book myself and have control over it. I don't want to spend forever on the phone asking "how many points do I currently have?" "Ok, book this for me...ok, now how many points? Ok, I need these gift cards" UGH! Get it together SW .This is getting irritating!
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