01-12-2017
01:41 PM
01-12-2017
01:41 PM
Thanks Lindsey, but I did what you suggested, and Customer Service apologized that the current training and instruction is for Customer Service agents to NOT assist customers in ascertaining immediate eligibility (due to qualifying December activity). Her recommendation is that I wait it out, and learn if SW determines if I qualified for a 2017 Companion Pass from December activity several weeks from now. Seems to me it shouldn’t be difficult for SW to make that call now (as you suggested)...... and in the meantime I cannot make use of the perk.
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