I was 3 one-way trips short of obtaining my A-list status for 2017 and called the customer care line right before the end of the year to discuss if any exceptions were made. The rep I spoke to said NO EXCEPTIONS are ever made for A-list, but I still had a few weeks before the end of the year to book 3 flights. She even encouraged me to use points that I had accumulated (even though I would still be short and would have to purchase more points). So I took her advice and flew from Kansas City to Houston / Houston to St. Louis / St. Louis to Kansas City on Dec. 28th and 29th. BOOM!.....problem solved and I flew the required 25 flights for A-list. I even received an email notification a few days later congratulating me that I qualified.....which I expected to get anyway. Fast forward a few days later (right after the first of the year) to another email claiming I actually didn't qualify for A-list and that email had been sent in error. So I called the customer care line and spoke with another rep who confirmed that I indeed HAD NOT qualified because certain points were used to book those last flights and it didn't count toward A list. I explained to her that I was only doing what the other customer rep had encouraged me to do. I must've been on the phone for 40 minuted pleading my case to no avail. For a company that constantly beats their chest about putting the us, the client first, I feel I'm getting totally hosed on this deal. I never would've flown those last 2 days and spent extra money for more points had I been told up front that I wouldn't qualify. I was given wrong information by a Southwest customer care rep and I'm the one getting screwed in the end. It would be no skin off Southwest's back to grant me, a VERY loyal customer, the A-list I earned for the 3rd year in a row. Couldn't be more disappointed how this all shook out.
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