01-09-2017
05:16 PM
Was this ever resolved for you? I ask because I've charged (and paid) more than $25,000 on my card since October 1, but the last update to my tier points was October 5 for my September bill. I've spent over 2.5 hours on the phone today - SWA is blaming Chase for not getting the points over, Chase says they have and it's a known issue with SWA. Either way, I am waiting for those points to hit A-level status. They say I'm not affected by this "delay" that no one will cop to, but I am not able to reserve and get my a-level benefits. On another note, I asked to speak to a supervisor of the c/s person at SWA, and she said she couldn't transfer my call. I suggested maybe her manager could walk over to her desk and get on the phone, and she said they can't do that. I used to think very highly of SWA customer service.
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