01-20-2017
09:46 PM
I had the same issue but I understand that is the rules with the Southwest Chase Credit Card. I even called to verify on 12/29/16 because I was 3,616 pts short of earning the companion pass. What I do have a problem with is when I called, someone from Southwest informed me that any $29.99 purchases made on 1-800-flowers.com before 12/31/2016 will earn 1,000 points and count towards 2016 qualifying points. So I made four purchases before 12/31/2016, and the 4,000 pts showed up in my account on 1/10/2017. I emailed customer service and it took them a week to tell me "After reviewing your account, we regret that you were unable to complete the requirements in time to qualify as you were 3,616 Points shy of earning a Companion Pass." I took a chance by spending over $120 and hoping Southwest would honor the points for 2016. Looking back now, I never would have made those four purchases. This is where I truly have a problem with Southwest for not honoring those points for 2016. (SR #2149873334738)
... View more
