02-02-2017
10:30 AM
Nothing has changed can't log-in via browser only with app on cell. Ridiculous Obviously a problem on your end either blocking IP's or something . Why can't your IT people respond?
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Wasn't sluggish and I and apparently others have had this problem at least since Friday. It immediately shows this pop-up whether you try to sign in or open Rapid Rewards>Manage >Your Account This portion of the Southwest Airlines website is undergoing maintenance and is currently unavailable. Please try again later. We apologize for any inconvenience this may cause. If this issue persists, please contact a Southwest Airlines Customer Representative for assistance at 1-800-I-FLY-SWA (1-800-435-9792).
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It's not a password nor cookies problem. I tried on a PC using Firefox, Opera and MS Edge and then on a Chromebox using Chrome and got the same maintenance message. If I go to SWA home page and click on Rapid Rewards then on My Account under Manage I directly get the same message i.e. no login pop-up. I can get in using my android cellphone. I called customer relations 9792 who said I was the only one reporting this problem (apparently not true) and referred me to Customer Relations Department at 1-855-234-4654 told 18 min wait or send email. Sent email i.e. Contact SWA via your site and got a response saying my "complaint" may take up to 30 days to respond. Surely you can find someone to look into this and no "Try this and try that.
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