As a long time military member it's hard not to love Southwest. Generally speaking they do a better job than most airlines of taking care of service members. However, a problem exists. Southwest gate agents routinely state that passengers in uniform get to board early. While military members are routinely flying with tight connections and severe penalties for lateness this is greatly appreciated. But, by constantly rewarding and recognizing those who fly in uniform, the airline is encouraging service members to disregard operational security guidelines. I have been denied early boarding with a valid military ID card because I wasn't in uniform. Are we trying to help and thank military folks or do we only want the positive publicity that comes with public displays? Southwest is not alone in this. All airlines need to carefully review their policies to help protect service members by using discretion when assisting them with travel. As the most military friendly airline, I'd like to see Southwest lead by example and get the others to follow suit. I'd like to get feedback on this.
... View more
Have ran into this as well. SWA directs me to TSA and TSA directs me back to SWA. This feature hasn't worked for me since October or November. I recently flew and had the TSA Pre logo visible in the app but it wouldn't show up on boarding pass. You guessed it. No luck with TSA.
... View more